Re: Harp Depot having problems?

["chris moran" <xrismoran@xxxxxxxxxxx>]

I have received no less than 6 off-list emails commiserating with me about 
Harp Depot's lack of adequate customer service ? pazticularly in the past 
year. Some of these are pretty serious allegations. As an e-tailer myself 
(not in harmonicas) I am sensitive to stocking problems but I am equally 
sensitive to customer service issues. Internet retail (e-tail) has suffered 
greatly the past couple of years because of poor customer service 
complaints. It hurts everyone's business.

I'll be taking my complaint to VISA.

Chris Moran
Claremont, California USA

>
>Date: Thu, 14 Aug 2003 20:46:42 +0000
>From: "chris moran" <xrismoran@xxxxxxxxxxx>
>Subject: Harp Depot having problems?
>
>Hi Folks,
>
>Has anyone been having problems with getting their orders from Harp Depot? 
>I
>do not want to enummerate
>my problems with them here, just to say that I've had an order for fairly
>common harps from them (two of which they specialize in) since May 15th and
>have not received anything as of today -- despite the fact that my credit
>card has been charged. I have tried to reach them repeatedly in the past 
>two
>weeks and all I've got were recorded messages and no return calls from 
>them.
>
>'Anyone shed some light here?
>
>
>Chris Moran
>Claremont, California USA
>
>_________________________________________________________________

>
>Date: Thu, 14 Aug 2003 22:50:00 -0500
>From: John Thaden <jjthaden@xxxxxxxxx>
>Subject: Re: Harp Depot having problems?
>
>Sorry I can shed no light, but can add that the owner has not honored his 
>verbal promise to refund the price of a harp that he charged me for but 
>never delivered.  I do hope he can straighten out his affairs.
>
>On Thu, 14 Aug 2003 20:46:42 +0000, chris moran wrote:
> > Has anyone been having problems with getting their orders from Harp
> > Depot? I do not want to enumerate my problems with them here, just
> > to say that I've had an order for fairly common harps from them
> > (two of which they specialize in) since May 15th and have not
> > received anything as of today -- despite the fact that my credit
> > card has been charged. I have tried to reach them repeatedly in the
> > past two weeks and all I've got were recorded messages and no
> > return calls from them.
> >
> > 'Anyone shed some light here?
> >
>
>- --
>John Thaden
>jjthaden@xxxxxxxxx
>Little Rock, Arkansas
>
\

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