Re: Subject: [Harp-L] Harp Depot

[EGS1217@xxxxxxx]

In a message dated 3/21/2008 12:07:07 P.M. Eastern Daylight Time,  
tom.klingl@xxxxxxxxxx writes:

Hmmm,  Harp Depot seems to have built up a loyal clientel, willing to defend
them  against those who are not or less satisfied, no matter what they  do...



not quite, Tom.  You seem to have misread my words.  I'm not one  who is 
"defending them against those who are not satisfied 'no matter what they  do'."  I 
simply said that these were 'unfounded allegations', and  asked for proof of 
such extreme accusations of 'theft'.  
 
I believe I also made clear that I am a satisfied customer and that I was  
speaking solely for my own personal experiences in dealing with these  people on 
a one-to-one basis.  Isn't that what a satisfied customer  'should' do?  Or 
should he/she remain silent in the face of having a Seller  he/she is satisfied 
with be accused outright of a crime?  
 
This is the United States where a person IS still 'innocent until proven  
guilty', when it comes to a felony. Maybe I didn't make it clear enough that I  
don't believe an on-line forum is the place to make a  felony allegation unless 
and until one IS willing to air places, dates,  facts and figures. Do 
customers of other stores get to air their  grievances/accusations in quite the same 
way so as to possibly affect the future  business of a Seller to such a huge 
audience as is available on  Harp-l?
 
I've just explained (offlist) to another harp-l'er about my own very  
unsatisfactory experience with an internet seller of musical instruments.   I won't 
'air' my problems with them in this or any other public forum, since  it's 
anecdotal. They have lost me as a customer, however.  I gave them two  chances 
over a 3-year period to sell me products I wanted.  They flat  out insisted that 
items were in the box Ireceived which were  not.  However, I argued my point 
and convinced them of the validity of my  argument, without accusing them of 
being thieves, or threatening them with  lawsuits. 
 
In my previous experience with them, they neglected to include packing  
materials resulting in damage to 2 out of three of the harmonicas (including an  
expensive chromatic) I'd purchased from them.    I won't blacken their  name to 
other satisfied customers, though.  Why would I, just to give them  grief?  
Someone in their packing department screwed up.  Other people  I know think 
they're THE only mail order musical supply company to buy  from. All businesses 
seem to have 'some' issues with customers...the more  people they deal with, the 
more likelihood they will have some customers who  won't be satisfied to some 
degree or the other.  This is life..I  manage to deal with these issues for 
myself, in my own way.
 
Nevertheless...I am NOT Harp Depot's spokesperson. I merely  related doing 
business with them as I've experienced it.
 
 For my part I decided that any future purchases of new  harmonicas would be 
made in person...as I've done at Harp Depot, as most of the  people attending 
the Conventions do as well.  I'm only one very small  customer among hundreds, 
so please do not attach the title of 'defender no  matter what' to my 
description of my satisfaction with buying my harmonicas from  them. I've learned the 
hard way that buying a harmonica in person is the  only way to do so, for ME.
 
Elizabeth
 
 



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