Re: [Harp-L] Harp Depot problems again



I buy all of my stuff at coast2coastmusic.com. Never had a problem.
Very reputable and willing to go the extra length for the customer.
Plus, he offers a club membership discount. He allowed all of the
members of our atlanta harmonica club to get it at no cost.

In fairness to harp depot, I know that the owner's wife recently
passed. He may be having some difficulty.

MS

On 8/20/06, icemanle@xxxxxxx <icemanle@xxxxxxx> wrote:
Wonderful. This is the perfect opportunity to forward this concern to Harp Depot and resolve the problem at a Harmonica Convention and in full view of Harp-l, to clear up any misunderstandings.

The Iceman


-----Original Message----- From: jelybshc@xxxxxxxxx To: harp-l@xxxxxxxxxx Sent: Sat, 19 Aug 2006 9:53 PM Subject: Re: [Harp-L] Harp Depot problems again


Harp Depot is at SPAH. Jack

Philharpn@xxxxxxx wrote:
 I've had more than satisfactory dealings with the Depot under the new
ownership and old. I've spent a few hundred dollars over the years... I suspect
the
Depot is at SPAH -- which might explain why you can't get an answer right
now.

You also have to consider Marion, Ohio (where the Depot is now located) used
to be a huge train crossroads. Maybe a train just went through town.




In a message dated 8/19/06 10:51:40 AM, tom.klingl@xxxxxxxxxx writes:



> Dear all, > > Two weeks ago I received a package from Harp Depot, which I had ordered on > the 19th of June and which has been mailed on the 28th of July. > > Instead of my original order, a Hering Velvet Voice in Bb and three Delta > Frost, Keys A, B, C, the package contained a Velvet Voice in G. Furthermore > the Delta Frost C had no cover plates plus the reed plates were oxidized as > if the harmonica has been stored for a very long period or been already > used. The DF in A was not in the package, the DF in B actually was the only > item delivered to my satisfaction. > > I immediately sent a complaint by e-mail and a second e-mail the following > day, asking for a return authorization number (for the DF in C). I decided > to keep the Hering G but I canceled the Delta Frost A which had not yet > come in the package. Both times there was no reaction. I also tried calling > them but there was no getting through, even during their business hours. > > I should have read the earlier postings on Harp-L before ordering. However I > am quite annoyed, especially about the way they do (not) communicate and > concerning further business with them -- from my side there will be none. I > wonder how many customers they have lost that way -- you just don't treat > them like that. > > Regards, > > Tom > > > > _______________________________________________ > Harp-L is sponsored by SPAH, http://www.spah.org > Harp-L@xxxxxxxxxx > http://harp-l.org/mailman/listinfo/harp-l >

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